Frequently Asked Questions

Question:
Can you be assured that Fraser Grant are a professional organisation?
Answer:

Yes you can. We only deal with Landlord's who comply with all relevant legal requirements; including HMO compliance; Portable Appliance Testing; furnishing legislation; Gas Safety regulations; deposit protection and many more aspects.

We often have tenants approach us shocked that their current Landlord doesn't comply with the legal requirements that govern residential lettings; such as the Housing Act 2004; Tenancy Deposit Protection and the Landlord and Tenant Acts. This is usually due to ignorance rather than intent, but it still matters.

Question:
What happens when I pay a deposit?
Answer:

Fraser Grant fully comply with the legal requirement of protecting a deposit paid in respect to a tenancy. Does your Landlord?

Fraser Grant has a hands off approach when it comes to protecting the deposits we take. We use the Deposit Protection Service who hold the monies paid as a deposit independent from both parties and who have an arbitration service that can settle a dispute should it arise.

Question:
Do I have to pay a fee?
Answer:
Yes. Fraser Grant charges a fee, which will be discussed with you when you agree a tenancy. This fee helps us to maintain our office in order that you have a point of contact. We don't just issue a mobile number for your Landlord, who can choose to ignore your call.
Question:
When and how can I contact you?
Answer:

Our office is open 6 days a week - Monday to Friday 9.00am to 5.30pm and Saturday 10am to 1pm. We are closed on Sundays and Bank Holidays.

If we are closed, we have an answer phone service and of course you can always send us an email via our contact page.

Question:
What happens if I have an emergency out of hours?
Answer:
Our tenants are issued with a contact number for our main maintenance contractor should they experience a genuine out of hours emergency, and they will assist.

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